In this article, you will find general troubleshooting steps for included catalog issues.

Note: The name of our Plus Catalog is changing to the included catalog. You may see both names used while our site is updated. Don’t worry, nothing else has changed and your access to the catalog remains the same.

In this article:

• I cannot play my included titles
• I cannot find titles in the included catalog
• My purchase is not in the Library

I cannot play my included titles

Check your membership status

Titles from the included catalog will not be available to you if you've canceled or paused your membership. If your membership is paused, you will not have access to included titles during this time. These titles will have a 🔒 lock icon next to them in your Library.

You can un-pause your membership to continue listening to included titles anytime:

1. Go to the Audible desktop site and sign in to your account.
2. Select your name on the top navigation.
3. Select Membership details.
4. Select Resume membership.

Title is no longer included

This title may be unavailable because it's no longer included. If a title is no longer included, you can see your purchase options on the title's detail page.

If a title is leaving the included catalog in the next month, we display an "Included until" label next to the title on the title's detail page, the home screen, and the search results page.

I cannot find titles in the included catalog

You can filter for included catalog titles by favorite genres, writers, and topics or look for a particular title on the Audible site or in the app.

In the app

1. Open the Audible app and sign in to your account.
2. Go to Discover.
3. Swipe down to "More from your membership."
4. Select Included.

On mobile web

1. Go to the Audible site and sign in to your account.
2. Select the main menu.
3. Select Explore Audible.
4. Select Plus Catalog.

On desktop

1. Go to the Audible site and sign in to your account.
2. Select Included from the site's top navigation.

My purchase is not in the Library

There are a few reasons why you're not seeing a title or recent purchase in your Library. If after waiting for some time, your audiobook still hasn't been delivered, you can try the steps in Missing title issues.