You can securely upload diagnostic logs from your mobile app to help us troubleshoot technical issues.

In this article:

• How do I upload diagnostic logs?
• What happens after I upload logs?

How do I upload diagnostic logs?

In the iOS app

1. Open the Audible app.
2. Reproduce the issue by performing the action that causes the problem or going to the screen where it occurs.
3. Select Profile.
4. Select the Settings gear icon.
5. Swipe to the bottom of the screen.
6. Select Upload Diagnostic Data.
7. Select Share app diagnostics.

iOS: If you have app version 4.67.1 or above, a 6-digit code will appear on your screen.

In the Android app

1. Open the Audible app
2. Reproduce the issue by performing the action that causes the problem or go to the screen where it occurs.
3. Select Profile.
4. Select Settings gear icon.
5. Select Help & Support under Customer Support.
6. Select the 3-dot More menu.
7. Select Share app diagnostics
8. Review the information and select Submit

If you see a code, save it and share it with the Audible Customer Service team if you contact us about your issue.

What happens after I upload logs?

When you upload diagnostic logs, your diagnostic information is sent to our team. Our support team can use your logs to identify and fix technical problems more quickly.

If you have encountered a specific error code, see Understand error codes for more information. If you're experiencing app issues, see App keeps crashing for troubleshooting steps.