TitleUnderstand error codesURL Nameunderstand-error-codesAnswerIf you see an error code while using Audible, it can help you identify and resolve the issue quickly. Error codes appear when there's a problem with playback or downloading. In this article Where you'll see error codesPlayback error codesDownload error codes Where you'll see error codes Error codes appear as red banner notifications at the bottom of your screen in the Audible app. The message shows a description of the issue first, followed by the error code in parentheses—for example, "There was an issue with playback (Error Code IP-2)." You may see these error messages on different screens throughout the app, including the player, title detail pages, and your Library. Playback error code Playback error codes start with IP- or AP- and appear when there's an issue playing your audiobook or podcast. For a full list of playback error codes and troubleshooting steps, view the reference guide below. Error CodeIssueWhat to doIP-1 / AP-1Authentication issue Try playing the title again—this usually resolves automatically. If it continues, sign out and back in to your account. For third-party podcasts, check back later if the issue persists.IP-2 / AP-2No network connection Connect to a stronger network when attempting to stream content. Verify your device is not in Airplane mode and has an active internet connection.IP-3 / AP-3Title not found If this happens with an Audible title, try playing again; For third-party podcasts, the content may be temporarily unavailable. IP-4 / AP-4Streaming restricted Your settings are blocking streaming without Wi-Fi. Connect your device to Wi-Fi or change your settings to allow streaming over cellular data.IP-5 / AP-5Audio interference End any phone calls or close other apps using audio then try playing again. IP-6 / AP-6Media services reset Try playing the title again—this usually resolves automatically. IP-7 / AP-7Authorization FailureTry playing the title again—this usually resolves automatically. IP-8 / 8P-8Content Not EligibleConfirm the title is in your Library and that your account has access.IP-9 / AP-9Requester Not availableVerify your membership is active in your account settings.IP-10 / AP-10Not available in your regionThis title isn't available in your current location, check which marketplace you're using. IP-11 / AP-11Temporary playback issueWait for 24 hrs and try again.IP-12 / AP-12Device not compatibleThe AirPlay device doesn't support this audio format. Try playing on your phone or another compatible device.IP-13 / AP-13No recap available Recap content isn't available for your current position in the title. This is normal at the beginning of a book.IP-14 / AP-14Recap not available for your accountThe recap feature may not be available with your current membership plan.IP-15 / AP-15Recap not available for this title This title doesn't support the recap feature, not all titles have recap content available.IP-4562/AP-4562Decoding issue Downloading the title in a different audio quality or streaming the title instead of downloading it. Download error codes Download error codes start with ID- or AD- and appear when there's an issue downloading your audiobook or podcast. For a full list of download error codes and troubleshooting steps, download the reference file below. Error CodeIssueWhat to doID-0 / AD-0Download was cancelledIf you didn't cancel, try downloading again.ID-1 / AD-1Server errorTry downloading again. ID-2 / AD-2Download link issue Try downloading again. ID-3 / AD-3File location issue Try downloading again. If issue continues, delete the title and download it again.ID-4 / AD-4Download link expired The download will retry automatically. If it fails, try downloading again.ID-16 / AD-16Not enough storage Free up space on your device. Remove unused apps, photos, or downloaded titles. If you're still experiencing issues after trying these troubleshooting steps, please contact us for additional help.
